php365 Privacy Policy

1. Information We Collect

When you register and use php365, we collect several categories of personal information necessary to deliver a secure, compliant, and personalised gaming experience. The types of data we gather fall into the following groups:

• Account information: When you sign up, we collect your full name, date of birth, email address, mobile number, and the username and password you create. This information is required to verify your identity, maintain your account, and comply with applicable Philippine regulations on online gaming.
• Payment and transaction data: To process deposits and withdrawals in Philippine Peso (₱), we collect details related to your selected payment method — such as your registered GCash number, Maya account reference, or InstaPay-linked bank account identifier. We do not store full card numbers or complete bank account details on our servers.
• Device and browser data: We automatically collect technical information about the device you use to access php365, including your IP address, browser type and version, operating system, screen resolution, and mobile device identifiers. This data helps us optimise the platform for your device and detect unusual access patterns.
• Usage and activity data: We record information about how you interact with the platform, such as pages visited, games played, bet history, session duration, and in-platform navigation paths. This helps us improve game recommendations, platform performance, and support quality.
• Communications data: If you contact our support team by email or through any in-platform messaging tool, we retain a record of those communications, including the content of your messages and any attachments, for quality assurance and dispute resolution purposes.

2. How We Use Your Information

php365 uses the personal information it collects strictly for the purposes described below. We do not sell your data to third parties, and we do not use it for any purpose beyond what is reasonably necessary to operate the platform and meet our legal obligations.

• Account management: Your registration details are used to create and maintain your account, verify your identity during login, and restore access if you are locked out. We also use this information to communicate important account notices such as deposit confirmations, withdrawal status updates, and security alerts.
• Payment processing: Transaction data is used solely to process your deposits and withdrawals in Philippine Peso, reconcile your account balance, and detect fraudulent or unauthorised transactions. We work with licensed payment processors who handle financial data under strict confidentiality obligations.
• Platform improvement: Usage and device data help our technical team identify performance bottlenecks, test new features, and ensure that the platform works smoothly across a wide range of mobile devices and browsers commonly used in the Philippines.
• Legal and regulatory compliance: We are required by Philippine law and our operating licence to retain certain records for a specified period and to report suspicious activity to relevant authorities. Personal data may be processed as part of this compliance obligation.
• Customer support: Communications data is used to resolve your queries, investigate complaints, and improve the quality of our support team responses. Support records may also be referenced in the event of a dispute concerning account activity or transactions.

5. Sharing Data with Third Parties

php365 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose:

• Licensed payment processors: To complete your deposits and withdrawals in Philippine Peso, we share the minimum payment-related information necessary with our licensed payment service partners, including e-wallet providers and bank transfer facilitators. These partners are contractually bound to keep your data confidential and to use it only for processing your transactions.
• Regulatory and law enforcement authorities: We may be required by Philippine law, court order, or our regulatory licence to disclose personal information to government bodies, the Philippine Amusement and Gaming Corporation (PAGCOR), or law enforcement agencies. We will comply with such requests and, where legally permitted, will notify you of any such disclosure.
• Identity verification services: To fulfil our Know Your Customer (KYC) obligations, we may share identity documents or verification data with licensed third-party verification providers operating under equivalent data protection standards.
• Service providers: We use a small number of trusted technology service providers to support platform operations, such as hosting and infrastructure services. These providers process data only on our instructions and are prohibited from using it for their own purposes.

In all cases where third-party sharing is necessary, we ensure that appropriate data processing agreements are in place and that your data is protected to a standard consistent with this Privacy Policy.

6. Your Rights Over Your Personal Data

As a registered user of php365, you have several rights in relation to the personal data we hold about you. We are committed to honouring these rights in accordance with applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173).

• Right to access: You may request a copy of the personal data we hold about you at any time. We will provide this information within a reasonable timeframe and in a format that is easy to understand.
• Right to correction: If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it. You may also update certain details directly through your account settings.
• Right to deletion: You may request the deletion of your personal data, subject to our legal and regulatory retention obligations. Where we are required by law to retain certain records, we will inform you of the applicable retention period.
• Right to object: You may object to certain types of data processing, particularly where processing is based on our legitimate interests rather than a legal obligation. We will review any such objection and respond in writing.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider where technically feasible.

To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request. We will respond within 30 days of receiving a valid request, though complex requests may take longer, in which case we will keep you informed of the progress.

9. How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way php365 handles your personal data, please do not hesitate to get in touch with our support team. You can reach us at [email protected] and we aim to respond to all privacy-related enquiries within five business days. When contacting us about a data subject request — such as access, correction, or deletion — please include your registered account email address and a clear description of what you are requesting so that we can locate your records and respond accurately. For general questions about the platform, account features, payment methods, or responsible gaming, you may also find answers on our FAQ page. php365 is committed to handling all privacy queries with respect, discretion, and in full compliance with the Data Privacy Act of 2012 and other applicable Philippine regulations.